de Recruiter
Amsterdam

Senior IT Support Expert

Vast dienstverband

Functie omschrijving Senior IT Support Expert

  • Day to day delivery of IT support services to our client base, up to a senior level
  • Implementing IT projects including liaising with clients and colleagues
  • Troubleshooting IT problems by telephone, remote access, and on-site
  • Focusing on simple solutions to complicated technical problems
  • Designing on-premises and cloud IT solutions for clients
  • Documenting IT systems and taking care of accurate timekeeping
  • Troubleshooting and fixing (Network issues, terminal Server problems, mail problems, laptop issues, etc.)
  • Managing SLAs
  • Backup and restore data

Functie eisen Senior IT Support Expert

Personal Attributes

  • Well-organised, thorough, and able to plan and deliver complex projects to deadlines.
  • Enjoy helping people and working in a team, learning quickly, and sharing knowledge.
  • Attention to detail and accuracy.
  • Ability to work on own initiative.
  • Able to stay calm under stress and client pressure.

Job Pre-requisites:

  • 1st Line Support experience within a medium sized company
  • Windows, Active directory, Laptops, Desktops, printers, Network, server knowledge
  • Great communication on and off the phone
  • Technically and analytically minded
  • Ability to learn new software and technologies
  • Ability to work in a fast pace environment
  • Previous experience at an international company
  • Fluent English
  • Flexibility for dynamic project portfolio
  • 5 years of experience

Experience:

  • Experience of supporting MS Office including Office 365/ 2016
  • Knowledge of Windows Server 2012-16, Active Directory and Windows 10
  • File and Print Services, shares and Group Policy
  • Commercial IT application support experience
  • An understanding of IT systems and ideally the software development lifecycle
  • Ability to follow procedures and mindful of attention to detail
  • A good handle on most modern Databases and someone who understands SQL Server to a decent level(preferred)
  • SharePoint Online administration and usage (document libraries, one drive for business,etc..)
  • Cloud knowledge ( Azure is preferred )
  • Veeam, Zerto knowledge is a plus
  • Experience with monitoring tools is a plus
  • Experience implementing Microsoft Teams
  • Experience with vmware

Education

  • Bachelor degree is needed

Arbeidsvoorwaarden

Depending on experience but within the range of 40K-45K (annual gross salary)

Locatie

Amsterdam

Publicatiedatum

06.10.2020

Contactpersoon

Daphne Noteboom

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